Delivery & Returns

DELIVERY INFORMATION

 

SERVICE:
ESTIMATED DELIVERY TIME FROM DISPATCH:
UK DELIVERY (FREE ON ORDERS OVER £100)
3-5 WORKING DAYS
UK NEXT DAY DELIVERY* 1 WORKING DAY IF ORDERED BEFORE 12PM (NOON) EXCL WEEKENDS AND BANK HOLIDAYS
INTERNATIONAL TRACKED DELIVERY (FREE ON ORDERS OVER £200)
3-14 WORKING DAYS

 

 

Estimated delivery date is from the date an order is shipped. It is important to note any orders that include items on PRE-ORDER will have this delivery estimate from the date they are dispatched, not the date they are ordered!

Please note, parcels can sometimes be delayed by factors out of our control such as customs or processing centre delays. The estimated delivery time is therefore not a guaranteed delivery period.

* Please note our Next Day service is for guaranteed delivery the following working day (Monday - Friday) and all Next Day orders are dispatched Monday - Friday (orders after Thursday 12pm will be dispatched on Friday for delivery Monday and orders placed after Friday 12pm will be dispatched the following Monday) 

We're happy to let you know we're still shipping parcels daily as usual.

However, although our warehouse team are working hard to get your orders to you as safely and quickly as possible, please note that there may be some delays, as we continue to prioritise the safety of our warehouse team. Additionally, delays may occur in transit due to the on-going pandemic.

For more information about delivery delays with couriers, please review the service updates provided by your local courier service.

For UK customers, please find more information from our couriers here:

Royal Mail

DPD

For international customers, please find the latest updates from our couriers here and be sure to check for further information that will be provided by the local courier elected for delivery also:

Royal Mail

USPS

We aim to dispatch all orders within 1 working day, unless there is a specific dispatch note on an item in your order. Given the ongoing pandemic, please allow up to 5 working days for the dispatch of your order, as we continue to prioritise the safety of our warehouse team.

You will receive a shipping confirmation with tracking information via email as soon as your order has been dispatched. If you cannot find your tracking information in your email inbox, please check your spam/junk folder! If you are still having trouble finding this information, please send us an email at info@thenamedcollective.com and we will do our best to get back to you within 48 hours (Mon-Fri) to help in any way that we can!

Orders can only be delivered to the address provided at checkout so please make sure this is correct before making a purchase. If you have provided the wrong delivery address on an order please contact us at info@thenamedcollective.com immediately with the subject "DELIVERY ADDRESS CHANGE"

On the rare occasion that there is ever any sort of issue, factory fault or damage found on an item, you must get in touch as soon as you receive the product to inform us. If you do not get in touch immediately before the item has been worn, we are unable to take responsibility for any damage that may occur.

If there is any form of issue with an order, parcel or delivery, it is vital that customers contact us within 30 days of the order date so that we can effectively address the situation. Outside of this period, unfortunately we are unable to assist with any issues relating to the order.

If your order is "returned to sender" after any sort of failed delivery attempts, including incorrectly provided delivery addresses or unclaimed parcels, if we receive an unopened parcel back to our premises, you will be automatically notified via email and refunded for the order minus any shipping costs, courier fees and duty incurred. Please note we cannot be held responsible for any missing parcels or delayed parcels that are not safely delivered back to us that are a result of failed delivery attempts or unclaimed parcels. So, it is important to track your parcel using the tracking provided to ensure safe delivery.

We ship our packages DDU (Duties Delivered Unpaid), and if an order is being delivered to an address outside of the UK, additional import fees may need to be paid in order to release your parcel. Unfortunately, we cannot be responsible for any additional import charges charged by your country's import laws, and those are the responsibility of the customer. If these fees aren't paid by the customer and the order is safely returned to us, customers will be refunded the original order amount less postage fees and any additional duty and handling fees incurred. There is also a non-refundable processing fee of £2.49 charged per item for unclaimed orders returned to us. Please note we cannot be held responsible for any missing parcels or delayed parcels that are not safely delivered back to us that are a result of rejected parcels or failed customs and taxes payment attempts.

Unfortunately, there are currently some destinations that we are unable to deliver to.  Please see below for a full list of destinations that we can ship to at present:

United Kingdom, Republic of Ireland, United States of America, Albania, Armenia,  Australia, Austria, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Georgia, Germany, Gibraltar, Greece, Guernsey, Hong Kong SAR, Hungary, Iceland, Isle of Man, Israel, Italy, Japan, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Mexico, Monaco, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, Russia, Serbia, Singapore, South Korea, Slovakia, Slovenia, Spain, Svalbard & Jan Mayen, Sweden, Switzerland, Thailand, Turkey, Ukraine, United Arab Emirates

To view our full Refund Policy please see HERE.

To view our full Shipping Policy please see HERE.

EXCHANGES AND RETURNS

We totally get how hard it can be to choose the right size when buying gifts! So, to make shopping with us even easier this holiday season, we will be extending our exchange policy so that any orders placed between 26th November - 24th December 2021 are eligible for exchange until 8th January 2022.

Please note orders must reach us at our return address by this date and any requests received after this date will not be accepted.

 

It's important to note this change only applies to our exchange policy. Our Standard returns policy will remain the same during this period (14 days for UK orders and 21 days for international orders).

Items purchased directly from www.theNAMEDcollective.com can be returned and issued with a refund, or alternatively exchanged, provided they arrive at our address within 14 days of delivery (21 days of delivery for international orders - provided the request is made within 14 days) complete with the original packaging in their original unworn, unwashed and undamaged condition as new and also meet all other returns terms and conditions stated in our Refund Policy

Please note - all sales are final for any items bought on sale and we are unable to offer returns or exchanges. 

After a return or exchange has been requested via email and any item(s) has been returned to us and safely received, customers will receive a refund notification via email within 7 working days of the return parcel being received, checked and confirmed as applicable for a refund. This will confirm a refund has been issued. Please note, refunds may take up to 5-10 days to process after they have been issued by our team, this is out of our control and is dependent on the original payment method used.

Exchanges can be made for the same item in a different size provided they meet all terms and conditions of our Refund Policy. All postage for exchanges is the responsibility of the customer. Upon requesting an exchange, the team will email you further instructions on how to exchange an item including return address details. Please send all returns parcels via tracked mail as we cannot be held responsible for any lost items. Please note we can only send new exchange item(s) to the delivery address provided in your original order, if you'd like your exchange item(s) sending to an alternate address, please request a standard return instead and re-order the new sizes to your preferred address!

Please note - all sales are final for any items bought on sale and we are unable to offer returns or exchanges. 

To start an exchange for your order please:

Contact us via email at returns@thenamedcollective.com with the subject field: EXCHANGE REQUEST and include your-

a) order number
b) full name & original delivery address
c) the item(s) you’d like to exchange

d) the new size(s) you’re requesting

so we can deal with your request as quickly as possible.

For international returns (orders returned from outside of the UK) please ensure the parcel is marked as “returned goods” on any necessary customs or postal forms. Failure to do so may delay the issue of any refund, or result in the shipment being returned. Additionally, any duties incurred due to incorrect customs declarations will be deducted from the refund due

Returns can be made for any item provided they meet all terms and conditions of our Refund Policy. All postage for returns is the responsibility of the customer. Upon requesting a return, the team will email you further instructions on how to return an item including return address details. Please send all returns parcels via tracked mail as we cannot be held responsible for any lost items. 

Please note - all sales are final for any items bought on sale and we are unable to offer returns or exchanges. 

To start a return for your order please:

Contact us via email at returns@thenamedcollective.com with the subject field: RETURN REQUEST and include your-

a) reason for return
b) order number
c) full name & original delivery address

d) the item(s) you'd like to return

so we can deal with your request as quickly as possible.


For international returns (orders returned from outside of the UK) please ensure the parcel is marked as “returned goods” on any necessary customs or postal forms. Failure to do so may delay the issue of any refund, or result in the shipment being returned. Additionally, any duties incurred due to incorrect customs declarations will be deducted from the refund due.